Client Retention Specialist

Company Overview

Safeguard Security has been protecting homes and businesses for over 50 years. We are one of the largest security firms in the southwest and built around the concept of providing high quality customer care. Safeguard offers state-of-art products and services our customers demand. These products include but are not limited to: security and fire alarm, video surveillance, access control, energy management, and full home automation. Managing your business or home’s security can now be as simple as a touch of a button. Customers love us because we are in the business of making life easier, simpler and SAFE

Job Description

Safeguard Security is seeking a Client Retention Specialist to join our team.  As a retention specialist you will help our customers find a solution to their concerns, assist with account upgrades, build value with our services, and assist clients when they are moving out of their homes.  The client retention specialist is an important part of our team and company growth.

Key Responsibilities

  • Retain clients who would like to leave our company
  • Upgrade services to build value in the services we provide while creating a pleasant experience for the customer
  • Watch for trends that may cause customers to leave our company
  • Negotiate new agreement terms and pricing with clients
  • Outbound calls to our existing customer base to offer new services and promotions

Required Skills & Experience

  • At least 2 years of retention experience and outbound phone sales
  • Professional negotiation skills
  • Professional phone etiquette with a knack for overcoming customer objections
  • Team oriented
  • Experience with multi-tasking on a computer
  • Execelent communication skills – written, verbal and active listening
  • Strong documentation abilities
  • Computer Skills
  • Experience with Windows based applications
  • A typing speed minimum of 40 words per minute
  • HS diploma or GED

Job Type: Full-time

Local candidates only:

  • Scottsdale, AZ 85258

Please email or fax your résumé to Morgan Pint at either mmpint@safeguard.us or 480-609-6287.

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