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Preparing For The 2G Sunset

In August of 2012, AT&T Inc. announced that the elimination of its second-generation (2G) wireless network will be complete by January 1st, 2017. These towers will be taken off-line as we approach the sunset date, at which point 2G cell phones and other cellular communicators will no longer function in these areas. It is expected that these towers will be upgraded to 4G on a more accelerated schedule, impacting the functionality of many of Safeguard’s alarm systems. Solidifying this expectation, we have already experienced the repurposing of some towers in the Phoenix area without notice, leaving subscriber’s homes and businesses unprotected until Safeguard installs replacement equipment.

Why is the 2G wireless network being eliminated?

Data use on wireless networks is increasing as more and more people embrace smartphones and tablets. AT&T must shut down the 2G network and use that space for 3G and 4G networks that will increase data capacity and speed.

How does the 2G Sunset impact alarm systems?

Many wireless alarm systems communicate via cellular networks like the 2G, 3G and 4G networks. Some wireless alarm systems were installed with a 2G compatible GSM (Global System for Mobile Communication) device that will only communicate via the 2G wireless network. Therefore, when the 2G network shutdown occurs in your area, these systems will no longer be able to communicate alarm signals.

What do you need to do to make sure your alarm system will not be affected by the 2G Sunset?

Safeguard has launched an aggressive program to replace the communications equipment that will be affected by this change. We are working diligently to contact our subscribers to schedule this necessary replacement. Please feel free to contact our Service Department at (480) 609-6363 to determine if your system is affected and to schedule replacement.

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